Frequently Asked Questions

Cliftons Locations, Services and Event Details

Q:  Where are Cliftons venues located?

A:  There are 10 Cliftons venues located in Sydney, Melbourne, Perth, Brisbane, Canberra, Adelaide, Wellington, Auckland, Hong Kong and Singapore. View individual location details of all our venues.

In addition, we have aligned with over 7,400 venues around the world allowing our clients access direct through our booking process.

Q:  Do you only offer rooms for business skills training?

A:  No, not at all. We offer venue space for just about any kind of event you can imagine. Be it a meeting, conference, product launches, workshops, networking events, disaster recovery set up, interviewing candidates, boardroom hire and so on – Cliftons provides the space for your needs. We’ve even hosted yoga classes, room hire for film shoots, life drawing classes and wine appreciation sessions.

Q:  Does Cliftons organise and run any actual training sessions?

A:  No, Cliftons specialises in venue space and the logistics to successfully deliver an event. We leave the content of the training sessions up to the experts.

Q:  How many delegates will your venues be able to accommodate?

A:  This varies venue to venue and depends on what type of room set up you will require. However, Cliftons not only offers large and flexible event space for hire, but can assist to locate other venues through our global partner network should our capacities not meet your requirements. Visit the relevant venue web page for more information or contact us.

Q:  What is the cost to hold an event at Cliftons?

A:  This is all dependent on how many attendees you expect, how long your event will run, whether you require catering and if you will be holding more events in the future. Please contact us to find out the best rate for your specific event. We run special promotions from time to time, check here for more information on current deals.

Q:  What is included in the room price?

A:  For seminar and meeting rooms, we provide a flipchart, whiteboard and markers, instructors laptop and speakers, instructors internet access, data projector and screen, pens and notepads, continuous tea, coffee water & biscuits*. Computer training rooms include

Q:  We will need morning tea, lunch and afternoon tea – does Cliftons offer onsite catering?

A:  We sure do. Your event attendees won’t be left hungry meaning they can stay focused throughout your event. We offer breakfast, morning & afternoon tea, lunch as well as post-event canapés and drinks if you would like to end your event on a high!

Cliftons has designated catering areas where all food and beverage can be enjoyed in a relaxed setting.

Q:  Can we access our meeting/training room before our event to make sure everything is set up properly?

A:  Our standard hours are 8.30am – 5.30pm. If you need access your meeting/training room before 8.15am on the day of your event there will be an additional fee. This is to cover staff costs. Similarly, if you require access to meeting/training rooms after 6pm, there will also be an additional fee. Please contact us for more information.

 

Visiting Cliftons Venues

Q:  How do I get to Cliftons via public transport?

A:  All our venues are right next to major transport hubs. Visit the relevant venue web page for more information

Q:  Does Cliftons offer car parking?

A:  Although public transport is right at our doorstep, you may wish to instead drive to attend an event at Cliftons. We do not have dedicated car parking, however, we have special rates with many nearby parking facilities. Visit the relevant venue web page for more information

Q:  I am/my delegates are travelling to attend my event – can Cliftons help with competitive rates to stay at a nearby hotel?

A:  Absolutely - Cliftons works with many hotels worldwide and we can offer access to special rates for you accommodation needs.

Q:  Does Cliftons offer WiFi?

A:  Free WiFi is available for all event attendees in our breakout areas. Please check with your Cliftons venue for further information as well as the daily password and note there is a download limit on free WiFi.

High speed WiFi is available at an additional charge in all training and meeting rooms. Access is free for instructors.

Q:  Can we bring our own food or organise alternate catering?

A:   Sorry, externally purchased food may not be brought on to the premises for consumption. Other than that supplied by Cliftons, beverages are not permitted on to the premises without our prior written consent.

Q:  What is the dress code to attend a meeting or event at Cliftons?

A:   Generally the dress code is smart casual attire. No singlets, thongs, torn or scruffy clothing. If in doubt, please check with the organiser of your event.

 

Booking Process, Pricing and Payments

Q:   What is the booking process?

A:    Firstly you will need to request your dates and a tentative booking will be placed. Then you will need to confirm your booking in writing. We will discuss your event with you along the way to ensure all details are in place including course materials, catering and special requirements. At least a week before your event you will confirm the details including final numbers, additional catering and any finer details. We will invoice you after the event has run and payment terms are 14 days. Read more on the booking process.

Q:  What is Cliftons cancellation policy?

A:   Once a booking is confirmed, it cannot be cancelled, rescheduled or moved and will be charged and payable in full.

Additional services including catering can be amended up to 3 working days prior to the event and must be confirmed in writing.

Q:  When do I receive my invoice?

A:  Cliftons will issue an invoice after the event has occurred with 14 days payment terms.

Q:  Can I pay by credit card?

A:  Yes, we accept all major credit cards with a 3% surcharge. Should you wish to pay your invoice by credit card, please visit our payment portal

 

If you have any other questions not covered here, please send us an email or give us a call